Returns & Exchanges

At Ulanzi, we stand by the quality of our photography and video gear with a 30-day money-back guarantee for items in their original condition. If you are not completely satisfied with your purchase, our streamlined return process ensures a quick resolution for refunds or replacements.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at [email protected] with your order number and the specific items you wish to return or exchange.

• 2.
  Receive Return Authorization

  Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and the appropriate return shipping address.

• 3.
  Pack and Ship

  Securely package the electronics in their original packaging, including all accessories and manuals, and ship the parcel using a trackable courier service.

• 4.
  Inspection and Refund

  After our technical team inspects the returned gear to confirm its condition, your refund or exchange will be processed within 5-7 business days.